Claims Processes
CLAIMS PROCEDURE:
Our team of highly trained claims advisors are passionate about giving you first class service. We are here to assist you with your claim and give you the service you deserve.
WHAT TO DO WHEN YOU ARE INVOLVED IN AN ACCIDENT
To comply with the law and your insurance contract:
- When there are injuries, call the police immediately and do not move the vehicles, unless they are causing an obstruction, mark the position Of the vehicle before moving it.
- Vehicles should not be moved unless they are causing an obstruction, mark the position of the vehicle before moving it.
- Don’t let any tow truck operator tow your vehicle, rather contact Roadside Assistance or us, to assist, otherwise, you could be liable for the towing charges.
- Please submit all relevant documentation to us within 30 days after the date of occurrence, together with a copy of your drivers license and ID. Failing to comply with this condition could lead to repudiation of a claim.
Information to obtain:
- Date, time and place of accident.
- Detail of the 3rd party: Name of Driver, Address, Contact detail, Vehicle Registration, Vehicle description, Owner of vehicles: Name, contact detail, Insurance detail.
- Injuries: Self / Other parties
- Independent Witness: Name, Address and contact detail.
- Police detail: Police Station, Police officer and Police Reference Number
